Frequently Asked Questions
Everything you need to know about your BURLEBO order and products.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
What is your return and exchange policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Simply visit our returns portal to start a request for a refund or size exchange.
How should I care for my BURLEBO performance gear?
To maintain the quality of our fabrics, we recommend machine washing on cold with like colors and tumble drying on low heat. Avoid using bleach or fabric softeners on performance materials.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. International shipping rates and delivery times are calculated at checkout based on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Shop Pay for accelerated checkout.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.